Why do UK professional services firms post Certinia’s highest 2026 margins and trail the US on retention?

Findings from Certinia's 2026 Global Service Dynamics UK Supplement, drawn from 300 UK professional services and IT/technology leaders in a five-country study, show UK organizations leading on every realized profitability measure the survey tests, and trailing the US on every retention measure. UK estimated mean NRR sits at 71.76% against 79.28% in the US, and only 58% of UK executive teams hold defined NRR goals - second lowest of the five countries, behind Singapore. The reasons sit within UK pricing, who holds accountability for growth, and where Certinia's reading of the data stops.

UK estimated mean net revenue retention (NRR) sits at 71.76% against 79.28% in the US - 7.5 points behind. Only 58% of UK executive teams hold defined NRR goals, second lowest of the five countries behind Singapore. The same organizations posting the study's highest margins trail the US on every retention measure the supplement reports.

Increasing...

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