Why Amazon hates 'human-in-the-loop' AI governance

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Humans tend to be “a little bit precious about humans,” according to Eric Brandwine, distinguished engineer and VP at Amazon Security.

We like to think we are all very good at our jobs, and we have high opinions of ourselves, he explained during a phone interview with The Register. “But when you actually get down to it, humans are not terribly consistent,” Brandwine said.

Humans, like AI agents and systems, are non-deterministic. Neither can be guaranteed to produce the same output given the same input twice. Both will make mistakes and even make stuff up. However, we’ve got millennia of experience dealing with humans and less than a decade with more modern LLMs and the AI systems built on top of them.


“We know how humans fail,” Brandwine said. “We're comfortable with it. So human-in-the-loop isn’t necessarily the gold standard.”

For years, vendors have told companies that the solution for...

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