Why AI literacy must become a core workplace capability
By Dr. Sanjay Kukreja, Global Head — Technology, Analytics & Quality, eClerx
With every large enterprise having integrated artificial intelligence (AI) into business processes over the past two years, AI literacy is no longer a specialised skill but has become a core workplace capability at an organisational level. This has made it imperative for all employees to not only understand how AI tools work, but also learn how they can be leveraged across different levels to solve operational problems and make business decisions in a responsible manner. Addressing this skill gap is becoming critical for technology firms and operations-focused functions; underscoring the need for building AI literacy by teaching employees to use this revolutionary technology inside real workflows.
Improving productivity and critical thinking
As AI models become more capable, AI literacy has transcended beyond the mere usage of AI tools to actually utilizing them to clock real world productivity gains....
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