Why Academic Publishing Needs Purpose-Built AI, Not Just General LLMs
As AI becomes more deeply embedded in research and publishing workflows, the question is no longer whether scholars will use AI, but what kind of AI they can trust. Paperpal, the academic writing and research assistant developed by Mumbai-based Cactus Communications, is approaching five million registered users globally, including around 1.3 to 1.4 million in India, and has expanded well beyond its original researcher base to attract students, professionals, and journalists, it said.
Founded in 2002, Cactus Communications has evolved from a research services firm into an AI-led research technology company. In an interview with CIOL, Nishchay Shah, Group CTO and EVP, Products & AI at Cactus Communications, discusses the company’s transition from research services to AI-led products, why academic publishing demands purpose-built models rather than generic large language models (LLMs), how Paperpal is building trust and verification into research workflows, and where he sees India’s biggest opportunity in...
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