Why 85% accuracy fails in healthcare - what UiPath customers are learning about AI precision
Eighty-five percent accuracy sounds impressive - until someone doesn't get paid.
That was one of the themes from multiple customer conversations at UiPath FUSION 2026 last week. In many enterprise AI conversations, if agentic AI gets it right 85% of the time, that's considered a success. In healthcare - where a miscoded claim means revenue being denied, a missed eligibility check delays patient care, an overbilled procedure leads to a government compliance audit - 85% looks more like a risk.
During the event in Las Vegas, I spoke to two healthcare companies about what it takes to deploy AI in this environment: Medline, a manufacturer and distributor of essential medical supplies with automation embedded across its supply chain operations, and Omega Healthcare, a 40,000-person services company that manages revenue cycle operations for hospitals and health systems across the US.
Medline - walking into the CFOs office
Sarah Stokes is the...
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