Why 5-Minute Digital Onboarding Is Becoming the New Standard for Financial Services
I remember when three days felt like a perfectly reasonable wait to open an account. We even called it diligence. Now it feels like an apology nobody bothered to give — and the customer doesn’t wait around for it. They quietly move to whichever provider lets them snap a selfie, sign on screen, and hear “you’re in” before their tea cools down.
Speed is the first step in the customer journey. If it’s slow, customers won’t stay.
Our team has sat across the table with compliance heads, retail heads, and CTOs at banks and NBFCs who all say some version of the same thing in the first meeting: “We know onboarding is slow. We just didn’t know it was costing us this much.” Speed is the first step in the customer journey. If it’s slow, customers won’t stay.
The Hidden Cost of Slow Customer Onboarding
A 2025 industry survey of...
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