Who owns the whole life of an enterprise IT asset?
By Kunal Sancheti | Director, Comprint Tech Solutions
A familiar problem in enterprise IT begins with an apparently reasonable answer: “That falls outside our scope.”
The supplier delivered what was ordered. The deployment team completed the installation. The support provider met its contractual obligations. Yet the business still has a problem, and someone inside the organisation must reconstruct how it happened and decide who should resolve it.
In my view, this exposes a weakness in how we manage enterprise hardware. We assign responsibility for individual activities far more clearly than we assign responsibility for what happens between them.
An asset may be accounted for financially, covered by a maintenance contract and listed in an inventory. None ofthose things, on its own, establishes who is accountable for its useful life.
When every stage makes sense in isolation
Consider the journey of a server. It is specified and purchased against a business...
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