When the Oracle gets it wrong
By Dipu KV, Sr. President – Operations & Customer Service, Bajaj General Insurance
In Spielberg’s Minority Report, a specialised unit arrests people for crimes they have not yet committed -guided entirely by a predictive system believed to be almost infallible. Crime falls. Society applauds. Efficiency wins.
And then one day, the system gets uncomfortable. Not because it stops working. But because it points at one of its own.
I watch that film very differently today than I did a decade ago. Back then, it felt futuristic. Today, it feels operational. I remain one of AI’s strongest believers in Indian insurance. I believe it will redefine underwriting, claims, servicing, fraud detection, and customer experience over the next decade. But I also believe something equally strongly: Technology worshipped without wisdom eventually becomes risk disguised as progress.
Recent research from Anthropic ’s “Project Mythos” has raised important questions about how advanced AI systems...
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