When does a GCC stop being a GCC?
The defining question for India’s next generation of GCCs may no longer be how much work they can execute, but how much of the enterprise they can actually shape. As AI reshapes software development, data engineering and decision-making, GCCs are moving into territory once reserved for global headquarters, designing platforms, building AI systems and taking responsibility for technology that sits at the heart of the business.
That raises a more fundamental question. At what point does a centre built to support the enterprise become one of the places where the enterprise itself is being built?
Ramya Parashar, COO, MiQ, sees that transition already underway. “The first chapter was about scale, the second was about operational excellence, and the next decade will be defined by how much of an enterprise’s core technology, its platforms, its architecture, its AI systems, actually gets designed in India rather than just deployed here,” she says.
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