What it takes to move enterprise AI beyond the chatbot

By now, most enterprise executives have heard plenty of generic claims that AI will transform the way work gets done. But in many cases, their initial AI investments haven’t delivered the level of transformation they were promised.

An LLM can summarize information, answer questions, and suggest next steps. But on its own, it can’t take action on that information. In fact, without connections to key business systems, an LLM is essentially a chatbot with a polished writing style.

CEO of Ottimate.

Consider a finance team processing invoices. An isolated LLM might accurately summarize a supplier invoice. But it can’t match the invoice to a PO, determine whether it’s been paid, or see if it’s coded to the correct GL account. It needs more information to make those decisions, and that information exists outside of the AI tool.

For AI to take an active role in business processes, it needs access...

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