What it really takes to build an AI-first technology company
By Gagan Sethi, CEO, Ebix Technologies
For the last two years, almost every technology company has been trying to answer the same question: How do we become an AI company?
We all have done our part and this is what I have learned – Giving employees access to AI tools does not make a company AI-first. Adding a chatbot to an existing product does not make a company AI-first either. Even for the advanced ones deploying dozens of AI agents across engineering, customer service, finance and operations can still leave the underlying company largely unchanged.
An AI-first company is one that begins to change how work itself gets done.
McKinsey’s 2026 research found that companies generating the greatest value from AI were far more likely to have fundamentally redesigned workflows rather than simply adding AI to existing processes. Nearly three-quarters of its AI high performers reported redesigning workflows because of...
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