What Intelligent Automation Must Deliver for Growth-Stage Businesses
CIO Review Europe | Thursday, May 21, 2026
Intelligent automation adoption in the UK has progressed beyond early experimentation, yet many organisations remain constrained by structural weaknesses created during initial digitisation efforts. Executives responsible for automation investments often inherit environments built through incremental tool adoption, where systems were introduced to solve discrete problems rather than operate as a unified whole. The outcome is fragmentation, duplicated data and workflows that rely on spreadsheets. In this scenario, automation often exacerbates inefficiency rather than correcting it.
A credible, intelligent automation solution must begin with system coherence. Businesses struggle when sales, delivery and finance depend on disconnected applications that require constant reconciliation. Task-level automation alone cannot resolve this. What is needed is an integrated approach that allows information to move directly between systems without human mediation. API-led connectivity provides greater resilience than screen-based automation, which remains vulnerable to interface changes and ongoing maintenance. This...
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