What happens when an insurer thinks like a tech company
What happens when an insurer stops thinking like an insurer? You get two-minute policy issuance, AI-powered health kiosks, and a wellness ecosystem that tracks your steps, recommends your diet, and rewards you for staying active. You get insurance that feels less like a safety net and more like a smart, always-on life companion.
That is exactly the transformation underway at Aviva India. Under the technology leadership of Gyanendra Singh, Chief Technology Officer, the company is dismantling legacy thinking and rebuilding insurance around one simple idea: technology should remove friction, not create it.
Some edited excerpts from an interview:
Aviva India has been accelerating its digital transformation journey in recent years. Which technology-led initiatives have delivered the most tangible impact on customer experience, operational efficiency, and business growth?
At Aviva India, our focus has been on making insurance simpler, faster, more accessible, and eliminate miss selling, powered by our health...
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