What happens when AI is confidently wrong in the workplace?
AI tools are now a normal part of the working day. Employees lean on AI for tasks ranging from drafting emails and summarizing content, to preparing legal documents and creating financial reports but, while there’s no doubt that AI and automation are making our workdays more efficient, the more we rely on these tools, the greater the risk of them being exploited, misused or simply trusted too much.
In 2023, US lawyers were sanctioned after filing legal documents built on false citations that were invented by ChatGPT. If experienced professionals are trusting AI outputs without verifying primary sources, even in high-stakes legal proceedings, it raises concerns about our growing dependence on AI and the risks of unchecked and hallucinated data.
Chief Technology Officer, MetaCompliance.
But hallucinations are only part of the problem. As employees become more comfortable using AI at work, organizations also need to understand what information employees are...
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