What Happens When AI Agents Inherit Your Company’s Office Politics?
Imagine a company that gives three departments their own AI agents. Sales configures its agent to improve conversions and authorises it to offer selected concessions. Finance configures another to protect margins and reject spending outside agreed limits. Customer support uses a third to resolve requests within a fixed service allowance.
A customer accepts an offer that includes extra onboarding. Finance rejects the additional delivery cost. Support cannot provide the promised assistance within its allowance. The customer receives three responses from what was supposed to be one company.
In this hypothetical example, each agent follows a locally reasonable instruction. Together, they expose an argument the leadership team has never settled: who can make a promise that another department must fulfil?
This is how office politics can enter an automated workflow. Conflicting priorities become instructions, permissions and targets. Once those rules govern action, the disagreement can repeat across every transaction that encounters...
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