What exactly is an AI voice agent?
Your contact center is probably handling thousands of calls a week, but a significant share of them involve the same handful of questions. Customers wait on hold while human agents repeat the same answers. The operational math on that has never made much sense.
AI voice agents help enterprises break that cycle. They're not an incremental upgrade to your existing phone system but a different category of technology entirely, so understanding that distinction matters before you make any decisions.
What is an AI voice agent?
An AI voice agent is a system that can hold a spoken conversation with a caller, understand what they say, and act on it without a human on the other end. It combines automatic speech recognition to convert spoken words into text and natural language processing (NLP) to interpret what callers actually mean rather than just what they literally said. A large language model (LLM)...
Copyright of this story solely belongs to techradar.com. To see the full text click HERE
