What are the components of buyer trust for AI services? Time for an enterprise rethink!
Folks, we have a maddening enterprise puzzle to solve. On the one hand, there is the vague blandness of "trust." As in: "enterprises buy from vendors they trust" - a totally useless, mind-numbing cliche.
On the other, has trust ever been more important as a buying criteria than it is for AI software/services? Potent upside? Perhaps - but you're not getting that upside without embedding or fusing AI into mission-critical processes. And therein lies the risk.
When yet another vendor tells you "we build trustworthy AI," our eyes glaze over - and our BS detector goes off once again.
Why is AI trust relevant to buyers?
So we need to sort this. Is trust a relevant criteria for buying AI services? And if so, how should vendors earn it? Can we break apart the components of AI trust?I think we can - or at least, we can get...
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