What airports can teach us about the power of invisible business AI
A seamless airport journey can feel effortless. From check-in to baggage handling and take-off, everything appears coordinated, predictable and, for the most part, smooth. When delivered without any hitches, the entire process feels remarkably simple.
But, beneath that simplicity sits one of the most complex operational environments imaginable. Airlines, baggage handlers, security teams, retailers, air traffic control and countless other stakeholders must all coordinate in real time to keep passengers and aircraft on the way to their next destination.
Most travelers never see this complexity, but without it the entire experience would quickly fall apart.
Head of Business AI for SAP EMEA.
I’ve long been fascinated by the inner workings of airports. As the son of an air traffic controller, I grew up with an appreciation for aircraft and the decisions that are made every minute to make air travel possible. Now, I find myself regularly drawing parallels between airport...
Copyright of this story solely belongs to techradar.com. To see the full text click HERE
