Volume is not value: Only 13% of CIOs have seen transformational returns from AI
Two years into the enterprise AI boom, the boardroom question has shifted from “Are we doing AI?” to “What are we getting for it?” New research from Gartner suggests the honest answer, for most organisations, is: not enough.
Only 13% of CIOs report that their enterprise has realised significant or transformational value from AI so far. Use cases have multiplied rapidly over the past two years, yet the likelihood that any given one succeeds remains stubbornly at one in five.
Speaking at Gartner IT Symposium/Xpo in Orlando, Alicia Mullery, VP Analyst at Gartner, put it bluntly: “Volume is not value. AI is creating a reckoning for organisations that lack fundamental disciplines, such as defining use-case value ahead of time and establishing criteria for when to walk away.”
The research behind the headline
The findings come from Gartner’s 2027 CIO and Technology Executive Agenda survey, which gathered responses from 2,002 CIOs...
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