Voice Security Will Become Core Enterprise Infrastructure: Krisp
Artificial intelligence (AI) is changing how BPOs handle customer conversations, from real-time translation and accent conversion to automated voice agents. But as AI-powered impersonation and deepfake fraud become growing concerns, securing these interactions is becoming just as important.
Krisp, a Voice AI company that says its technology powers more than 200 million devices and processes over 80 billion minutes of voice conversations monthly, sees these developments as part of a broader shift toward real-time voice infrastructure.
The company's 2026 research found that 40% of customer experience (CX) leaders consider hiring and staffing their biggest barrier to scaling global voice support, compared with 14% who cite technology integration. The findings suggest that workforce constraints remain a major challenge even as companies invest in AI.
In an interaction with CIOL, Harry F., Chief Commercial Officer, Krisp, discussed how these developments could reshape India's BPO industry and the company's strategy for securing...
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