Visionet Transforms Global Event Operations with Microsoft Dynamics 365
The client is a leading global membership-based nonprofit organization serving the marketplaces industry and the retail real estate sector.
With a large international member network and a complex ecosystem of attendees, exhibitors, speakers, and partners, the organization manages high-volume events and industry engagements across multiple channels and regions. As its digital engagement model evolved, the organization required a scalable platform capable of supporting modern event experiences, operational efficiency, and future AI-led service capabilities.
Challenges
The client needed a modern, unified platform to support large-scale event operations, sales, and attendee engagement across both physical and digital touchpoints.
Several structural challenges were limiting scale and efficiency”
- Fragmented customer and event systems reduced operational visibility and slowed decision-making
- No centralized service experience across attendees, exhibitors, speakers, and partners
- Growing demand for mobile-first capabilities such as digital booth management, self-service registration, and real-time support
- Complex enterprise integrations across compliance screening, kiosks, ERP, payment systems,...
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