Virgin Media hit with £28 million fine for preventing customers from cancelling their contracts
- Ofcom issues £28 million fine to Virgin Media over cancellation worries
- Millions of customers had to jump through hoops to cancel their contracts
- Virgin admitted fault and cooperated, reducing the value of the fine
Ofcom has issued Virgin Media to pay a £28 million fine after an investigation found it repeatedly made it "unreasonabl[y]" difficult for customers to cancel their broadband, TV and phone contracts.
The investigation covered nearly two years between January 1, 2022 and September 11, 2024, making it the largest fine Ofcom has ever imposted under its consumer protection rules.
According to the announcement, millions of customer calls likely faced delayed or were prevented from switching to rival providers.
Ofcom found that Virgin Media deliberately disconnected customers, made excessive and unnecessary transfers between departments, kept customers on hold and forced them to make multiple cancellation requests before action was taken.
These hurdles were likely caused by...
Copyright of this story solely belongs to techradar.com. To see the full text click HERE
