Verizon sent man a refurbished phone with MDM, then deleted his data remotely
Verizon horror story
Failure raises questions about how Verizon prepares refurbished phones for new users.
Verizon's operational headquarters in Basking Ridge, New Jersey in September 2023. Credit: Getty Images | Bloomberg
Verizon sent one of its customers a “refurbished” phone equipped with a Mobile Device Management (MDM) profile that gave the company remote control over the device. The serious mistake raises questions about Verizon’s process for preparing refurbished phones to be sent to customers.
Tom Collery, the unlucky Verizon customer, called Verizon in February after having network problems, including dropped calls. Verizon responded by sending him a replacement for his phone, a Samsung Galaxy Z Flip7. But instead of a brand-new device or a properly functioning refurbished one, Verizon sent Collery a device managed with the same kind of software used to monitor and control company-owned phones.
It turned out the device was a store demo unit that wasn’t properly...
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