Vapi Raises $50M Led by Peak XV to Build the Default Infrastructure for Enterprise Voice AI
What does enterprise customer service look like when most calls no longer have a human behind the phone?
Amazon Ring moved 100% of its inbound customer support volume onto AI voice agents and reported CSAT scores improved. Intuit, New York Life, ServiceTitan, Instawork, and Kavak are running production voice AI inside revenue-critical workflows. The American Customer Satisfaction Index has dropped two points since 2022 and has not meaningfully moved in nine years, even as enterprises poured hundreds of billions into chatbots, automation, and self-service portals. Roughly $3 trillion in global sales are projected to be at risk in 2026 because of bad customer experiences.
Vapi, the San Francisco voice AI platform announcing its Series B today, is built around a single bet. The bet is that the answer to the post-IVR question is not another conversational chatbot. It is an API-native infrastructure layer that produces production-grade voice...
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