UK.gov warned that digital transformation hype is no substitute for delivery
At the beginning of last year, the UK government was riding high in its first term, having swept to power the previous July. It wasted no time making bold claims: publicly funded services, including the NHS, local councils, and central government were missing out on a potential £45 billion ($55 billion) in productivity savings due to outdated or poorly used technology.
To tackle these issues, Peter Kyle, the then Technology Secretary, promised "digital tools, AI and common sense to overhaul public sector technology – so it saves money, treats people with respect, and just makes sense."
It was barely 18 months ago, yet everything seems so different: for the government and its digital strategy. Last week, the House of Commons' Science, Innovation and Technology Committee (SITC) named the £45 billion figure as an example of minister-led hype that undermines, rather than boosts, efforts to make the public sector more effective...
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