Uber, DoorDash, and Airbnb reveal how few people are actually using AI agents

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In a nutshell: The promise that personal AI agents would revolutionize the way we use ride-hailing apps, order food, and book accommodation is looking a bit shaky right now. Leaders of these industries say almost nobody is using the likes of Meta's Muse or OpenAI's Dots to interact with their services. Uber, for example, said only four rides were ordered through an AI agent during the week of Halloween, its busiest week in October.

Uber, DoorDash, and Airbnb have all said that AI agents are responsible for only hundreds of transactions on their platforms, a tiny fraction compared to the millions completed by real people daily.

Uber chief financial office Balaji Krishnamurthy said the company took around 320 million trips and orders across Uber and Uber Eats during the week of Halloween. In...

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