Two days of the Microsoft 365 outage: Lessons from a manufacturing CIO
As the Microsoft 365 outage disrupted organisations worldwide, I spoke with the CIO of a large manufacturer based in India. He has asked not to be named, but was willing to share what the episode has taught him about depending on the cloud. His reflections follow.
Here is the CIO in his own words:
I am the CIO of a large manufacturer in India. Over the last two days, the Microsoft 365 outage has been a live case study in how exposed modern enterprises are to a single platform. I am sharing the lessons I am taking from it, in case they help other technology leaders.
What happened, as far as we know
The disruption began on Thursday, 12 November, and continued into Friday, 13 November. Outlook, Teams, the web versions of Word, Excel and PowerPoint, OneDrive, SharePoint and Copilot were all affected. At its peak, Downdetector recorded nearly 130,000...
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