Turning a profit at last and now firmly an EX-first company, what's next for Freshworks?
Now firmly identifying as an EX-first (Employee Experience) company, Freshworks has turned in its first profitable quarter, a milestone that CEO Dennis Woodside pitches as being not just a moment in the firm’s history, but “a pattern of execution”.
For Q2 2026, the firm saw revenue rise 16% year-on-year to $838.8 million, with operating income of $3.2 million, against a loss of $1.7 million a year ago. The move into the black comes after the company announced it was axing 11% of its global workforce, a move expected to result in a one-time charge of up to $9 million.
The long-awaited move into profitability is not a one-off and is sustainable, insists Woodside:
The market opportunity in EX is significant. The total addressable market we are pursuing spans ITSM (IT Service Management), ITAM (IT Asset Management), ITOM (IT Operations Management), and ESM (Enterprise Service Management) and is roughly $45 billion,...
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