Treating AI agents like employees doesn't work - here's why!
While Stuart Lauchlan recently blew a gasket over the tendency to anthropomorphize AI, it has become an increasingly popular trend among senior executives lately to consider treating agents as employees or teammates rather than just another tech tool.
According to research published by the Harvard Business Review (HBR), leaders assume that anthropomorphizing the technology will make it feel less foreign to employees and will signal their AI ambitions more effectively to stakeholders.
But the HBR report entitled 'Why you shouldn't treat AI agents like employees' found there were various downsides to this approach for both the workforce and the wider organisation. For instance, it revealed that going down this route can make staff feel personally less accountable.
This, in turn, leads to a reduction in the quality of their review activity, costs more due to the need for additional review cycles, and erodes both professional identity and trust...
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