Transport for London keeps Capita behind wheel of road charging ops in £912M extension
PUBLIC SECTOR
Replacement deal now expected in mid-2029 as body says safe transition will take at least five years
Transport for London (TfL) has extended supplier Capita's two road user charging contracts at a potential cost of £912 million including VAT after delaying the start of a combined replacement by two years.
TfL announced it was directly awarding the contract extensions to Capita on June 11, saying this was required given the time it will take to buy and implement a replacement support service for its road user charging schemes. These comprise the congestion charge, Low and Ultra Low Emission Zones (LEZ/ULEZ), tolls for the Blackwall and Silvertown tunnels, HGV safety permits, and traffic fines, with the work including processing data from thousands of automatic number plate recognition (ANPR) cameras along with customer account management, payment, and billing.
In May 2025, TfL saidthat it wanted to replace Capita's current...
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