TRAI revamps ‘TRAI MyCall’ mobile application to assess voice call quality through consumer feedback
The Telecom Regulatory Authority of India (TRAI) today launched revamped version of “TRAI MyCall% a mobile application that enables telecom consumers to directly assess and report the voice-calling experience.
TRAI MyCall is a citizen-centric digital platform that empowers telecom consumers share real-time feedback on their voice-calling experience, along with relevant network parameters. The feedback provided by consumers is visible to Telecom Service Providers (TSPs) as well as TRAI in anonymised form. This feedback provides valuable insights to TSPs, helping them identify areas where network performance needs improvement and take targeted corrective measures. This consumer-driven approach is expected to enhance the overall Quality of Service (QoS). The platform also strengthens evidence-based regulatory oversight by enabling TRAI to assess the Quality of Experience (QoE) across telecom networks based on real consumer feedback.
With over one billion telecom subscribers in India, voice calling continues to be the most fundamental telecom service and is...
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