'Too many employees are serving as the human middleware between disconnected AI systems': New study claims workers are spending a whole day every week managing AI tools
- A quarter of UK workers say they spend 7+ hours a week acting as AI middleware
- British workers are more likely to experience busy but unproductive days
- Workers still feel like they're making progress and being more productive
New research has claimed human workers are increasing becoming 'middleware', plugging gaps between disconnected AI systems and data sources, reducing the efficiency of both AI agents and human workers.
The findings from Workday say the issue has become so bad, UK employees are now spending nearly an entire working day each week dealing with disconnected AI tools and systems, the software vendor says.
More specifically, around one in four workers spend upwards of seven hours per week copying information between apps, reconciling conflicting data and feeding context manually into their AI prompts.
Humans have become AI 'middleware'
In its report, Workday fully acknowledges artificial intelligence has had proven benefits on productivity, however...
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