Tokenomics - the SAP worldview as Chief AI Officer Philipp Herzig admits customers really don't like tokens
The problem is with tokens themselves. Tokens[are] not yet the outcome.
In the ongoing debate around ‘tokenomics’ that’s an eye-catching assertion from Philipp Herzig, Global Chief Technology Officer & Chief AI Officer at SAP at this week’s Bank of America Global Research C-Suite TMT Conference, where he took time out to clear up “some misconceptions” about the firm’s commercial approach to AI. The basic principle, he pitched, is “value-based and then working backwards”.
There’s a division between base and premium AI, he explained, with base being exemplified by, for example, uploading expenses into Concur:
You have the Concur app and you upload a receipt or your taxi receipt or whatsoever, [and] that's part of the base subscription basically, at no extra charge. There are a bunch of these capabilities that are just table stakes from our perspective that customers come to expect as part of the product.
Then, of course,...
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