'This is a training and trust problem, not an AI problem': Barely any workers are verifying information given…
- Just 24% of employees verify the results of an AI-generated answer before proceeding
- A worrying 39% of employees have acted upon AI-generated responses that turned out to be inaccurate or unsuitable
- The research was conducted by Censuswide on behalf of learning company O’Reilly
AI chatbots are preferred to colleagues and managers for work-related matters, according to a survey of 2,000 UK workers, with under a quarter (24%) bothering to confirm the results or directions from an AI-generated solution.
Meanwhile, with over a third of employees revealing that guidance from an AI has resulted in inaccurate and incomplete answers (if they were even suitable in the first place), almost as many have received no AI training or guidance in the past year.
The research from O’Reilly Media raises some serious questions, not just about how AI is being used in the workplace, but what controls, oversight, and training accompany its use.
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