These Claude Enterprise features let you track AI ROI – what’s new
ZDNET’s key takeaways
- Many businesses still want more clarity on AI ROI.
- Claude Enterprise features, now generally available, capture output metrics and centralize budget info.
- Anthropic needs to sustain enterprise growth ahead of its IPO.
By some measures, businesses are finally starting to see ROI on expensive AI adoption, but many still want better insights about whether the spend is worth the productivity gains.
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Attempting to give its enterprise clients more visibility, Anthropic is making three tracking features, all released in beta in September, generally available for Claude Enterprise plans: smart reports, pooled budgets, and in-app surveys.
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Smart reports track what tasks employees are using Claude for and how often they’re running them, in addition to what they cost. The reports, which are off by default, also document “where sessions run into friction,” the company said,...
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