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‘The world seems to be ready’: An interview with OpenAI head of product Thibault Sottiaux

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Users of OpenAI’s software engineering tool Codex might know Thibault Sottiaux as the guy who resets their token limits whenever the product hits a growth milestone. Now, OpenAI is trying to bring that dopamine hit to the rest of us with ChatGPT Work, a platform for white collar workers to leverage AI agents. I spoke to Sottiaux for our feature on the product and its challenges, but we wanted to share more of that conversation with our readers. Here’s a lightly edited and condensed version of our interview about winning over skeptics, discovery as a product design philosophy, and the cost of intelligence.

TechCrunch: I know you’re a member of the technical staff. Is it right to say that you’re the product lead for Codex and Work?

Sottiaux:I lead all of core products—that is API, agent infrastructure, enterprise, all of ChatGPT, which includes ChatGPT Work, but also ChatGPT classic,...

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