The throughput economy: Why the next competitive advantage will be operational velocity

By Krupesh Bhat, Founder and CEO, Melento (formerly SignDesk)

Every CEO knows how to measure revenue. Every CFO knows how to measure cost. Every COO has a familiar set of productivity metrics. Yet very few organisations can tell you how much time their business loses while work is simply waiting. That is the Waiting Tax.

It sits between functions, systems and decisions: an approval sitting in an inbox, a contract waiting for legal review, a supplier waiting to be onboarded, a loan application waiting for compliance, or an employee waiting for information before the next step can begin. Individually, these delays appear insignificant. Across thousands of transactions, they become a material drag on growth.

For decades, organisations have treated the resulting waiting as the unavoidable cost of scale. The result is a paradox: an organisation can make every department more productive while making the business as a whole slower.

I...

Copyright of this story solely belongs to www.expresscomputer.in. To see the full text click HERE