'The test isn’t whether AI can do something. It’s whether it can make the process measurably…
As AI becomes an ever-present in many businesses, most will now be looking to determine not just when AI will genuinely make a difference - as opposed to when it might just add cost and complexity.
So does every business process really need AI, or should companies be focusing on specific needs which will help them the most?
We spoke to Gregg Aldana, Senior Vice President, Head of Global Solutions Consulting at Appian, to find out more.
- There’s a growing assumption that if AI can be applied to a business process, it should be. Is that the wrong starting point? How should businesses decide where AI genuinely adds value - and where it’s simply adding complexity?
The wrong starting point is asking, ‘Where can we use AI?’ because that puts the technology before the business problem. Organisations should start by asking what they are actually trying to solve and where...
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