The shift from workflow automation to autonomous enterprises
When a specialist AI agent company can raise $950m at a valuation above $15bn, enterprise AI has clearly moved beyond experimentation.
Where buyers once asked AI tools to carry out simple tasks such as summarizing documents, answering support questions or drafting code, the question is now whether the technology can own business outcomes, resolve customer issues, prepare claims, reconcile data, plan work and trigger actions across core systems.
Yet the mood inside enterprises is complicated. The debate is still too often framed around one narrow question: is AI delivering productivity gains?
The answer is yes. In many organizations, it already is. Across technology, operations, marketing, service and back-office teams, AI is helping employees automate workflows and use agents to perform tasks that previously consumed large amounts of human time. Although productivity gains are easy to measure and often the most visible, productivity is not the most important point.
Gartner...
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