The quiet shift inside India’s GCCs
By Srinivas Aluri, VP Engineering, and Shekhar Kurella, Engineering Director, InvoiceCloud
India’s Global Capability Centres (GCCs) are undergoing a quiet but significant transformation. For decades, organisations defined their success by scale, expanding headcount, optimising costs, and efficiently delivering global mandates. This model helped India build one of the world’s largest GCC ecosystems, with more than 1,700 Centres employing nearly two million professionals.
Today, the conversation is increasingly shifting towards ownership. This momentum is visible among micro GCCs and emerging nano GCCs in India. These centres are moving beyond back-office execution. Many are becoming product-design, core-engineering, platform-modernisation, AI, cloud, and reliability-led technology hubs.
These smaller centres are taking an early leap of faith. They are owning strategic engineering mandates instead of simply supporting global operations. This is also where India’s engineering talent increasingly concentrates its ambition. Engineers are looking for hands-on exposure to architecture, product reliability, modern technology stacks, and customer-impacting...
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