The pilot era is over: Why autonomous enterprise AI will be judged on ROI and not ambition

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Somewhere in your organisation right now, a purchase request is sitting in an approver’s inbox. There is nothing wrong with it. It is within limits, it is routine, and it will be approved the moment someone opens a laptop and glances at it. Multiply that wait across every expense claim, requisition and approval in a large enterprise, and you have found one of business’s costliest and least discussed drags: process latency.

Ravinder Amar, VP – Enterprise Business, SAP India, believes that drag is about to vanish. “I think process latency is going to just disappear,” he says.

When Amar says process latency will disappear, he is not talking about slow software. He means the time between a decision being ready to make and someone actually making it. “Any business has a lot of latency on account of decision making and the time to action,” he says. Compute speed hardly enters...

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