The next AI advantage won’t just be the model, it’ll be the enterprise behind it
By Dipti Narang, Director – AI & Digital Experience, To The New
Every boardroom conversation on AI eventually comes down to the same question: How do we scale it?
Over the past two years, enterprises have moved rapidly from experimenting with generative AI to putting it into production. Copilots are assisting employees, AI-powered systems are transforming customer service, and intelligent agents are beginning to automate tasks that once required human intervention. The technology is advancing quickly. The harder question now is no longer whether AI works, but whether it can work consistently across the enterprise.
And that’s where many organisations are beginning to hit an invisible barrier.
The next phase of AI adoption will not be constrained by the sophistication of the models organisations choose. It will be constrained by the digital foundations they have spent the last decade building.
That may sound counterintuitive. Enterprises have spent the last decade...
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