The missing layer in enterprise AI: Organisational knowledge systems
By Dheeraj Sharma, CEO & Co-Founder, PlayAblo.ai
The intelligence paradox
Organisations today hold more documented knowledge than at any point in their history. Policies, processes, technical records, institutional decisions, and client histories have all accumulated across decades and accelerated sharply by the proliferation of digital collaboration tools and cloud platforms.
And yet most of it is, for practical purposes, inaccessible. It sits across dozens of systems, in inconsistent formats, owned by different functions, and understood in its entirety by no one. The chief executive knows the strategic direction. The chief technology officer knows the system’s architecture. The domain expert knows the operational details. None holds the full picture. Organisational knowledge is, by its nature, distributed, partial, and in large measure tacit. It lives in people’s heads rather than in any system that can be queried.
The deployment of artificial intelligence has not resolved this. It has rendered it unavoidable. When...
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