The Microsoft Outage Is a Warning for the World

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A dramatic Microsoft 365 outage impacting widely used services like Outlook, Teams, and Copilot dragged into a second day on Friday after the company failed overnight to resolve an issue that left institutions and individuals around the world without crucial communication tools. The services did seem to be on a slow path to recovery by midmorning on Friday.

“We’re observing sustained improvements in service availability,” Microsoft said in a statement posted to its status dashboard on Friday morning. The company had said on Thursday evening that its initial attempts to fix the problem were “not taking as expected.”

The outages have caused widespread disruption to schools, courts, governments, and law enforcement agencies—plus countless businesses and millions of employees—around the globe, highlighting how many of the world’s most crucial systems rely upon technologies from a small number of tech companies. And when they fail, the ramifications can be huge.

Microsoft has...

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