The long and the short of IT - the week in digibytes
Death and taxes and Salesforce
Back in 1799, Benjamin Franklin declared:
In this world nothing can be said to be certain, except death and taxes.
To which, I might add "and eternal digital transformation".
In the UK, the tax collection agency, His Majesty’s Revenue and Customs (HMRC) has one of the largest and most complex IT estates in Europe, with over 600 systems, 800 Terabytes of data, 1,000 IT changes a month. The tech serves the needs of over 45 million citizens and in excess of 5 million business taxpayers - or it should.
In reality, HMRC has been engaged in decades of digital transformation programs to try to improve the efficiency and efficacy of its underlying tech stack, with decidedly mixed results.
Back in 2023, the UK Government’s National Audit Office (NAO) noted that other countries were far further ahead than the UK in provision of digital services around...
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