The future of work: Skills employees need in the age of Agentic AI
By Sonica Aron, Founder & Managing Partner, Marching Sheep
An agent can generate a sales forecast, identify accounts at risk of being lost and recommend where the sales team should focus. But what if the recommendation differs from the manager’s knowledge of the customer or the data on which it was based was flawed? Somebody must still be the judge, the arbitrator.
Which risks is the business prepared to take?
This is where agentic AI shifts the skills debate. As AI systems perform multi-step processes and even execute parts of workflows with minimal human involvement, employees will have to assume greater responsibility for goal-setting, setting boundaries and auditing decisions during the process.
The critical issue for organisations is how to get people ready for this. It’s one thing to train employees how to make use of the AI tools, but in working with agents, the judgement of knowing what to...
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