The future GCCs are the ones that deliver value with full ownership: Krishnaji Desai, Epsilon
As AI reshapes enterprise operations, GCCs are increasingly expected to influence strategy rather than simply execute it. Now, that rapid rise of AI is creating another turning point, the one that could redefine how GCCs create value within global enterprises.
The shift comes at a time when India hosts more than 2,000 GCCs employing over two million professionals. New centres continue to be announced across Bengaluru, Hyderabad, Pune and Chennai, but industry conversations have moved beyond expansion plans and hiring numbers. Increasingly, the focus is on strategic influence.
“It will not be so much about scale going forward,” says Krishnaji Desai, Vice President, Software Engineering at Epsilon. “It will be about owning deliverables end-to-end, influencing decisions and operating with strategic intent.”
The end of the execution-only model
For years, many GCCs were primarily responsible for execution. While they played a critical role in global operations, strategic decisions often remained concentrated...
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