The Expert-to-Digital Framework: From Domain Expertise to Product Strategy
An experienced planner can recognise that a production plan is unworkable before any system raises an exception. This expertise lives in exceptions, professional shorthand and tacit judgement, much of which is never documented.
Most organisations move too quickly from expert interviews or customer requirements to a feature list. In that jump, the logic that made the expert or the industry valuable gets lost, and the product ends up automating the visible steps of a process while missing the judgement that made those steps work.
The stages behind the Expert-to-Digital Framework are to deconstruct domain and industry knowledge into decision logic, convert that logic into a prioritised product roadmap, and stress-test the result against enterprise reality.
Stage one depends on detailed knowledge of how a specific sector operates and where its real constraints sit: the same framework applied to automotive, semiconductors, or retail starts from a different place each time. Stage...
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