The Enterprise Already Knows the Answer. AI Can Help Employees Find It
AI and the enterprise's scattered memory
A practical question: what would it take for an organisation to put everything it knows behind a single, trustworthy assistant — and why is that worth doing now? This is written as an article, but it doubles as a position paper for senior leadership.
The short version
Every large organisation already owns the answer to almost any question an employee might ask. The problem is not that the knowledge is missing; it is that the knowledge is scattered across dozens of systems, thousands of documents, several generations of technology and a good deal of unofficial "shadow" tooling — and no single person, or team, can see all of it.
The cost of that fragmentation is measurable. The McKinsey Global Institute's much-cited research found that knowledge workers spend close to a fifth of the working week simply hunting for and gathering information (McKinsey Global...
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