The devil's in the detail and quite possibly stuffed away in a filing cabinet! Workday data reveals why enterprise Contract Intelligence isn't fit for purpose

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Imagine being part of Legal at XYZ Enterprise Inc and a dispute over a contract lands in your inbox with the expectation that you’ll deal with it. Then imagine that despite being part of Legal, this is the first time you’ve clapped eyes on this contract, even though it now seems to be your responsibility to enforce its terms and conditions.

Fantasy, no? Couldn’t happen, yes? Think again! Evidence from the front line suggests that the level of intelligent strategy when applied to contract negotiation and maintenance is sadly lacking to such a degree that enterprises these days are struggling with a so-called ‘CI Divide’.

That’s a terminology emerging from a major study by Workday into the role and the frankly lamentable status of Contract Intelligence (CI) in today’s organizations.

The Workday 2026 Contract Intelligence Index Reportpolled 7,000 people across ten counties, 1,325 from legal roles, 5,500 from non-legal....

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